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Shipping cost and lead time are quoted per order and confirmed in writing before you pay. Lead time depends on the model and the quantity — some models move quickly, others are supplied against a build or shipping schedule.
Expedited and Saturday delivery can be arranged on request. Because cutoffs vary by destination, expedited orders are arranged individually rather than online — write to info@picassointelligence.com with your address and we will confirm what is possible before you pay.
Import duty, taxes, and customs treatment depend on the parts and on where they ship from and to. Where charges apply they are itemised in your quote before you pay — we do not leave you with a brokerage invoice you were not told about.
We ship internationally on request. International shipments are quoted individually and the buyer is responsible for import duty, taxes, and customs clearance in the destination country. Contact us with your address and parts list for a quote.
Propulsion sets over 30 kg thrust rating and pallet quantities ship by freight, quoted separately. We do not ship batteries or other hazardous goods.
Report visible carrier damage within 48 hours of delivery, with photographs of the packaging. We will replace damaged goods and handle the carrier claim ourselves.
Tracking is emailed when the label is created, which is usually a few hours before the parcel is collected. If tracking has not moved by the next business day, contact us and we will chase it.